Shipping Information
What Shipping Methods Are Available?
The available shipping methods vary depending on the product. Most products from Asia will be shipped via e-packet. Our products that are shipped from the United States will be shipped from Charlotte NC, using either FedEx, USPS or DHL. We also ship from a warehouse in Europe (Latvia) using either a local carrier or FedEx international. You will be able to select your preferred shipping method upon checkout.
How Long Will It Take To Get My Package?
Many of our products are made to order, meaning.. they’re created once your purchase is cleared. For these items, the creation process takes roughly 2-7 business days. Once created, they’ll be shipped out to your location using your preferred shipping method. Shipping times vary depending on the method chosen and your location. Expedited shipping with FedEx enables us to get the package to you within 1-5 business days post-product creation, but that comes with an extra cost. The basic (more economical) shipping methods range from 3-10 business days (US and Canada) and 5-20 business days for international. Select products that are shipped from Asia (these will be marked) can take up to 40 days (though usually much less).
Do You Ship Internationally?
Yes, we ship internationally (with very few exceptions). Our products will be shipped from warehousing facilities in either the United States (Charlotte, NC), Europe (Latvia) or Asia (China). All of the countries we service can be seen via the drop-down menu on the checkout page.
Will I be able to track my shipment?
Yes, absolutely. You will receive a tracking number once we ship your items and you’ll be able to monitor the journey of your package.
Payment Information
What Payment Methods Are Accepted?
We accept various payment options including Paypal, American Express, Visa, Mastercard and even cryptocurrencies such as Bitcoin, Bitcoin Cash, Litecoin and Ethereum.
Is Buying On-Line Safe?
That depends. Buying on OUR site is safe, but that’s because we’re PCI compliant and we use an SSL (secure sockets layer) to establish an encrypted layer between your web browser and our server. Anytime you make a purchase online, you should first check the URL and make sure you see a green lock and https:// before the domain name. The “s” at the end stands for “secure”.
Orders and Returns
How do I place an Order?
We’ve created the site to have a fairly intuitive checkout process. Simply select the color/size of the item you’d like and click the “add to cart” button. Once you’re done adding items to your cart, click on the cart icon at the top, right hand side of your screen. This will direct you to the “checkout” page. Fill out the fields and when you’re done, click the “place order” button. A confirmation email will be sent to the email you provided and we will begin processing your order 🙂
Do I need an account to place an order?
No account needed. You can easily place your order following the intuitive checkout process outlined above.
Who should I to contact if I have any queries?
If you have any questions whatsoever, don’t hesitate to reach out. You can do so by using the live help tab at the bottom, right hand corner of the screen (if you’re on desktop), or by emailing us at support@martialexpression.com
How Can I Cancel Or Change My Order?
Cancellation/change requests must be made within 24 hours of your purchase. This cut off period is due to the fact that many of our items are made to order, and may have already gone into production beyond that point. To request a change, email us at support@martialexpression.com within the allotted time period.
How Do I Track My Order?
Once we process and ship your order, you will be emailed a tracking number along with instructions on how to monitor the packages journey to you.
How Can I Return a Product?
Since the products are made to order, we don’t accept returns. However, if your product arrives damaged, simply email us at support@martialexpression.com and we will provide you with a replacement.
